Size, delivery, returns, and all the little details you need before placing your order
At Novash, every piece is prepared with care. From abayas to perfumes, we want your order to arrive beautifully presented and exactly as expected
Before You Order
By placing an order on our website, you agree to our Privacy Policy, Terms & Conditions, Delivery Policy, and Returns & Swaps Policy
Please make sure to review your size, delivery details, order notes, and product selection before completing your purchase
Size Guide
Our abayas are designed for a clean, elegant fit. Before placing your order, please check the size details carefully to choose the best fit for you
How to Choose Your Abaya Size
Please review the following details before confirming your order:
- Bust
- Shoulder width
- Sleeve length
- Abaya length
- Overall fit preference
If you are between two sizes, we recommend choosing the size that gives you a more comfortable fit
Abaya Length
Abaya length may vary depending on your height and styling preference. Please check the length before confirming your order to make sure it suits your preferred look
Custom Adjustments
Some abayas may allow custom adjustments, depending on the design
- Length adjustment
- Size alteration
- Adding buttons
- Small design changes
Customized or altered abayas are prepared specially for you. For this reason, they cannot be exchanged or returned
If you are unsure about your size, contact us before placing your order at info@novash.ae
Delivery Info
We prepare every Novash order with care before shipping it out. Delivery time may vary depending on your location, order details, and courier schedule
UAE Delivery
Orders within the UAE are delivered through our trusted delivery partners. Delivery fees and estimated delivery time will be shown at checkout
International Delivery
International delivery is available to selected countries. Shipping fees are calculated at checkout based on your location
International orders may be subject to customs fees, taxes, or import charges depending on the destination country. These charges are the customer’s responsibility
Order Processing
Once your order is confirmed, we begin preparing it for delivery. Orders with custom adjustments may take longer to prepare
Please make sure your delivery details are correct before confirming your order. Novash is not responsible for delays caused by incorrect address details or missing contact information
Delivery Notes
If you have any special delivery notes, please add them in the instruction box before checkout
- Delivery timing preference
- Request packaging without our signature scent
- Special handling notes
We’ll do our best to follow your request whenever possible
Returns & Swaps
At Novash, every order is carefully checked before shipping. All sales are final, and we do not offer cash refunds
Returns, swaps, or order reviews are only accepted under the conditions listed below
Scent Note
Some Novash abayas may arrive with a soft Arabic scent as part of our signature packaging experience
If you prefer your order without scent, please mention it in the instruction box before checkout
Abayas
Abayas may be exchanged within 48 hours of receiving the order, only if the item is:
- Unused
- In its original condition
- With its original packaging and tags
- Free from damage
- Free from additional scents
- Not customized or altered
Exchange requests are subject to item availability. Submitting a request does not confirm the exchange
The exchange is confirmed only after receiving a confirmation email from Novash
Perfumes
For safety and quality reasons, perfumes cannot be exchanged or returned once opened or used
Perfume orders will only be reviewed if the item arrives damaged, leaking, or incorrect
The claim must be submitted within 24 hours of receiving the order. Clear photos of the product and packaging must be included
Damaged Items
If your order arrives damaged due to shipping, please contact us within 24 hours of receiving it
Email: info@novash.ae
Please include:
- Order number
- Clear photos of the item
- Clear photos of the packaging
- A short description of the issue
Claims submitted after 24 hours may not be accepted. Each case will be reviewed by the Novash team
Customized Items
Customized or altered items cannot be exchanged or returned
- Size alterations
- Length adjustments
- Added buttons
- Custom design changes
- Any personalized modification
These pieces are prepared specially for your request
Exchange Terms
Customers may exchange an eligible item up to two times only after the original purchase. After the second exchange, no further exchange requests can be accepted
The customer is responsible for:
- Delivery fees
- Return shipping fees
- Any price difference between items
If the new item is higher in price, the customer must pay the difference. If the new item is lower in price, the difference is non-refundable
Sale Items & Discount Codes
Items purchased during a sale or using a discount code may be exchanged only if they meet the exchange conditions
If the item is exchanged for another product, the customer must pay any price difference based on the current price. Discounted price differences are non-refundable
International Exchanges
For orders outside the UAE, the customer is responsible for:
- Shipping the original item back
- Shipping fees for the replacement item
- Any customs fees, taxes, or import charges
Shipping fees are calculated at checkout or shared by the Novash team when needed
Final Note
Novash reserves the right to decline any return, swap, or exchange request that does not comply with the policies outlined above
By completing your purchase, you acknowledge that you have read and agreed to all Novash policies
For support, contact us at info@novash.ae